Responsible Gaming at eeej
eeej believes that gaming should always be a source of entertainment — never stress, never hardship. This page outlines the tools, policies, and support systems we have built to keep every Filipino player safe and in control.
Gaming Should Always Stay Fun
At eeej, responsible gaming isn't just a legal checkbox — it's a core part of how we operate. We built this platform for Filipino players who want to enjoy slots, live casino, sports betting, bingo, sabong, and arcade games as a leisure activity. The moment gaming stops being enjoyable and starts causing financial or emotional strain, something has gone wrong — and we want to help you catch that early.
Gambling, by its nature, involves financial risk. Every game on eeej — whether it's a slot machine, a live baccarat table, a PBA sports bet, or a bingo card — carries a house edge. Over time, that means the platform generates revenue. This isn't hidden from our players; it's the honest reality of how casino gaming works. What matters is that you play within your means, set boundaries, and treat every peso wagered as the cost of entertainment — not an investment.
eeej provides a full suite of responsible gaming tools built directly into every account. These are not opt-in extras — they are available to every registered player from day one, accessible anytime in your account settings with no delay and no waiting period to activate them. You are always in control.
We also enforce a strict 21-year minimum age requirement. In line with Philippine regulations and PAGCOR guidelines, the eeej Platform is exclusively for adults aged 21 and above who are residing in the Philippines. We verify age during the KYC registration process and may request additional verification at any time.
self-exclusion or limits
Remember: Gambling is a form of entertainment. It is not a way to make money, solve financial problems, or recover previous losses. If you are playing to escape stress or financial difficulty, please use our self-exclusion tools or contact our support team immediately.
Your Responsible Gaming Toolkit
Every tool below is built into your eeej account — free, instant, and always available.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your eeej account. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour cooling-off delay — intentionally built in to protect you.
Session Time Limits
Set a maximum session duration. eeej will display an on-screen reminder when you approach your limit and will automatically end your session when the time is up. This tool is especially useful if you tend to lose track of time during live casino or slot sessions.
Cooling-Off Period
Need a short break? A cooling-off period temporarily suspends your eeej account for a set duration — 24 hours, 7 days, or 30 days. During this period, you cannot log in or place wagers. The cooling-off activates the moment you request it.
Self-Exclusion
Self-exclusion is a longer-term account suspension — available for 3 months, 6 months, 1 year, or permanently. Once activated, your account is locked and cannot be reopened until the exclusion period ends. A permanent self-exclusion cannot be reversed. We take this tool seriously, and so should you.
Loss Limits
Cap the maximum amount you are willing to lose in a given period. When your net losses hit the limit you set, eeej will restrict further wagering until the period resets. This tool works alongside your deposit limit to give you layered financial protection.
Reality Checks
Enable periodic pop-up reminders at intervals you choose — every 30, 60, or 90 minutes. Each reminder shows how long you have been playing and your net session result. A simple nudge to pause, reflect, and decide whether to continue or log off.
Warning Signs of Problem Gambling
Recognising these signs early — in yourself or someone close to you — is the first step toward getting help.
Chasing LossesContinuing to play in an attempt to win back money you have already lost, often leading to even larger losses and deeper financial strain.
Gambling with Essential MoneyUsing funds meant for rent, utilities, groceries, or other household needs — or borrowing money from family and friends — to fund gaming sessions.
Loss of Sleep or Daily FunctionStaying up late or losing significant hours of your day to gambling, to the point where it affects your work, studies, family responsibilities, or health.
Emotional DependenceFeeling anxious, irritable, or restless when unable to gamble, or using gambling as the primary way to cope with stress, loneliness, boredom, or emotional pain.
Hiding Gambling ActivityLying to family members about how much time or money is spent on gambling, or feeling ashamed and secretive about your gaming habits.
Escalating Wager SizesNeeding to bet larger and larger amounts to feel the same level of excitement, similar to how tolerance builds with other compulsive behaviours.
If any of these signs feel familiar: You are not alone, and there is no shame in reaching out. Use the self-exclusion tool in your eeej account, contact our 24/7 support team via live chat, or reach out to the PAGCOR responsible gaming helpline for professional support. Acting early makes a real difference.
Quick Self-Assessment
Ask yourself the following questions honestly. This is not a clinical diagnostic tool, but a simple starting point for reflection. If you answer "yes" to two or more of these questions, we encourage you to take a break and consider using eeej's responsible gaming tools.
Reflect on the past 30 days:
Have you spent more money on gambling than you originally planned or could comfortably afford?
Have you gambled to try to win back money you previously lost?
Have you felt anxious, guilty, or upset about your gambling activity?
Have you borrowed money or sold something of value in order to gamble?
Have you hidden your gambling from family members or close friends?
Has gambling negatively affected your work, studies, relationships, or financial situation?
Two or more "yes" answers? Consider activating a cooling-off period or self-exclusion directly from your eeej account settings, or reach out to our support team for guidance. You can also contact the PAGCOR helpline for professional counselling support.
How to Use Self-Exclusion
Activating self-exclusion on eeej is straightforward. Here is exactly how to do it — no forms to mail, no waiting periods to fight through. Your safety comes first.
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1
Log In to Your eeej Account
Access your account using your registered email address and password at eeej Login. Make sure you are on a secure, private device before proceeding.
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2
Go to Account Settings
Navigate to your profile menu and select "Responsible Gaming" from the account settings panel. All tools are listed here — deposit limits, session limits, cooling-off, and self-exclusion.
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3
Select Self-Exclusion & Choose Duration
Choose from 3 months, 6 months, 1 year, or permanent exclusion. Read the confirmation carefully — especially if you are selecting permanent exclusion, which cannot be reversed under any circumstances.
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Confirm & Exclusion Activates Immediately
Once confirmed, your account is locked instantly. You will be logged out and will not be able to log back in for the duration you selected. Any pending withdrawals will be processed normally.
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Need Help? Contact Support
If you encounter any issues activating self-exclusion or need assistance with any responsible gaming tool, our support team is available 24/7 via live chat. Your request will be treated with complete confidentiality and priority.
Protecting Minors — Our 21+ Policy
eeej enforces a strict minimum age of 21 years old for all registered players, consistent with Philippine gambling laws and PAGCOR's regulatory framework. We take underage access extremely seriously, and we have built multiple layers of verification to enforce this policy.
During the registration process, all new players are required to declare their date of birth and submit valid government-issued identification as part of our Know Your Customer (KYC) process. Accepted ID types include Philippine government IDs such as the PhilSys National ID, SSS, GSIS, driver's licence, PRC ID, passport, and Voter's ID. Players who cannot verify their age will not be permitted to deposit or withdraw funds.
If eeej discovers that a minor has accessed the platform — whether through misrepresentation of age or any other means — the account will be immediately suspended, all funds held pending investigation, and the matter reported to the relevant Philippine authorities. Any winnings accumulated by an underage player are forfeited.
Parent or Guardian Alert: If you believe a person under 21 years of age has registered on eeej, please contact us immediately at [email protected]. We will act on your report without delay. You can also use parental control software to block access to online gambling sites on shared devices in your household.
KYC Age Verification
Every player submits government-issued ID during registration. Accounts are not fully activated until age verification is complete and confirmed.
Immediate Account Suspension
Any account where underage access is detected or reported is suspended immediately, with all associated funds frozen pending review by our compliance team.
Responsible Gaming — Common Questions
Quick answers to the questions Filipino players ask us most about responsible gaming on eeej.
Play Smart, Play Safe at eeej
Responsible gaming and great entertainment are not opposites — at eeej, they go hand in hand. Set your limits, know your boundaries, and enjoy every session on your own terms. Our platform is built for Filipino players who want a safe, fair, and genuinely fun experience.