eeej Privacy Policy

1 About This Privacy Policy

This Privacy Policy ("Policy") describes how eeej ("we," "us," or "eeej") collects, uses, stores, discloses, and protects personal information in connection with your use of the eeej website, mobile platform, and all related services (collectively, the "Platform"). It applies to all registered players, prospective players, and visitors to the eeej Platform regardless of the device or method used to access it.

eeej is committed to handling your personal data responsibly and in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take our obligations under Philippine privacy law seriously, and this Policy reflects those obligations in plain, readable terms.

If you have questions about anything in this Policy, or if you wish to exercise any of your privacy rights, please contact us using the details in Section 14 of this document.

2 Data Controller

eeej acts as the data controller in respect of the personal information collected through the Platform. As data controller, eeej determines the purposes for which and the means by which your personal data is processed.

For all data privacy enquiries, requests, or complaints, you may contact eeej's designated Data Privacy Officer (DPO) via the contact details provided in Section 14 of this Policy. Our DPO is responsible for overseeing eeej's compliance with the Data Privacy Act of 2012 and for responding to your privacy-related requests within the timeframes required by law.

3 Personal Data We Collect

eeej collects the following categories of personal data from players and platform visitors. Not all categories apply to every interaction — the data collected depends on how you engage with the Platform.

eeej does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political opinions, or health status unless directly relevant to a responsible gaming request (such as a self-exclusion based on a gambling disorder).

4 How We Collect Your Data

eeej collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically — through cookies, server logs, and analytics tools when you browse or use the eeej Platform. This includes your IP address, device identifiers, and session behaviour.
• From third-party verification providers — eeej may use third-party identity verification services to confirm your identity and age. These services may cross-reference information you provide against third-party databases.
• From payment processors — when you make a deposit or withdrawal via GCash, Maya, BPI, BDO, Metrobank, 7-Eleven Cliqq, Coins.ph, or USDT TRC20, transaction metadata is shared with eeej by those payment providers for the purpose of processing and reconciling your transaction.
• From fraud prevention and compliance services — eeej may receive information from third-party services used to detect fraudulent activity, money laundering, or underage access.

5 How We Use Your Personal Data

eeej uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your eeej player account, including verifying your identity and age (21+ requirement) through the KYC process.
• Transaction processing: To process deposits, withdrawals, and bonus credits in Philippine Peso (PHP) via your chosen payment method.
• Customer support: To respond to your enquiries, resolve disputes, and manage complaints submitted via live chat or email.
• Regulatory compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) regulations, the Data Privacy Act of 2012, and applicable PAGCOR regulatory requirements.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and administer deposit limits and cooling-off periods set by you.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other unlawful activity on the Platform.
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and content of the eeej Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings.
• Legal proceedings: To establish, exercise, or defend legal claims in the event of a dispute involving your account or transactions.

eeej will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for doing so.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, eeej processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your eeej account, process wagers, and facilitate payments.
• Legal obligation: Processing is required to comply with Philippine law, including AML obligations, tax reporting requirements, and PAGCOR regulatory directives.
• Legitimate interests: Processing is necessary for eeej's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your privacy rights.
• Consent: For certain processing activities — particularly marketing communications and the use of non-essential cookies — we rely on your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Sharing Your Personal Data

eeej does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and proportionate:

• Identity verification providers: Third-party KYC and liveness-check service providers used to verify your age and identity during account registration and ongoing compliance reviews.
• Payment processors: GCash, Maya, BPI, BDO, Metrobank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20 processing partners — solely for the purpose of processing your deposits and withdrawals.
• Game content providers: Licensed game studios and live dealer operators whose games are available on the eeej Platform. These providers may receive session data necessary to deliver the game experience.
• Fraud prevention and AML services: Third-party compliance and fraud-detection platforms used to screen transactions and player behaviour against risk indicators and regulatory watchlists.
• Regulatory and law enforcement authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities — where disclosure is required by law or a valid legal order.
• Legal and professional advisers: Lawyers, auditors, and accountants engaged by eeej in connection with legal proceedings, regulatory investigations, or business transactions, subject to professional confidentiality obligations.

8 Data Retention

eeej retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, eeej applies the following retention periods:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
• Transaction and gaming activity data: Retained for a minimum of five (5) years from the date of each transaction, as required by PAGCOR and AMLC regulations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Retained for up to three (3) years from the date of the last communication, unless a longer retention period is required in connection with an ongoing dispute or legal proceeding.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, eeej will securely delete or anonymise your personal data in accordance with our internal data lifecycle procedures.

9 Data Security

eeej implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard TLS protocols.
• Encryption of sensitive data at rest in our databases.
• Access controls ensuring that personal data is accessible only to authorised eeej personnel who need it to perform their job functions.
• Regular security assessments and penetration testing of the eeej Platform.
• Incident response procedures for detecting and responding to personal data breaches in accordance with NPC notification requirements.

While eeej takes data security seriously, no online platform can guarantee absolute security. You are responsible for keeping your eeej login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eeej will notify the National Privacy Commission (NPC) and affected individuals in accordance with the timelines prescribed by the Data Privacy Act of 2012 and applicable NPC circulars.

10 Cookies & Tracking Technologies

eeej uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the eeej website. They help us remember your preferences, maintain your session, and understand how players use the Platform.

eeej uses the following types of cookies:

• Strictly necessary cookies: These are essential for the Platform to function. They manage your login session, maintain your account state, and enable secure transactions. These cookies cannot be disabled without affecting Platform functionality.
• Analytics cookies: These help us understand how players navigate the Platform — which pages are visited most, where players encounter issues, and how sessions flow. We use this data in aggregate form to improve the eeej experience.
• Functional cookies: These remember your preferences, such as language settings and display options, to personalise your Platform experience.
• Marketing cookies: These may be used to deliver relevant promotional content to you based on your activity on the Platform. Marketing cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the eeej Platform, including logging in and processing transactions.

11 Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by eeej. You may exercise any of these rights by contacting our Data Privacy Officer using the details in Section 14.